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Shipping & delivery policy

Welcome to shop at EcoG.com. 


We aim to dispatch all orders within 3 business days after your order is confirmed by us. Orders received on Saturday, Sunday and public holidays within Hong Kong are processed by the end of the day following the next business day.  We cannot guarantee an exact delivery date and your goods may take longer to be dispatched if the goods you have ordered are not in stock at the time of placing your order.

 

Delivery Address


We will dispatch your orders to the delivery address you stated in the purchase orders. We will not delivery to forwarding addresses or Post Office boxes due to the risk of irregularities.  An order is considered delivered to you when a signature has been obtained by our courier from the delivery address.  EcoG Limited cannot be held responsible for any inaccurate address provided to us.

 

Dispatch Notification


We will send you a dispatch notification email within 2 business days after we have dispatched your order.  This shows the delivery date, the tracking number and the parcel details so that you can track the delivery status of your order anytime.

 

Hong Kong Delivery


Local Courierpost (this delivery services are provided by the Hongkong Post) is available with the HK.  Delivery charge will be HK$25 per order or free if you spend over HK$500 net price in a single transaction.

 

International Delivery


We ship a wide selection of our online products to 30 countries worldwide with a doorstep signed for service.  We use Speedpost provided by the Hongkong Post as our delivery company. Some countries may have import taxes and other charges which will be payable by you. Customers should take note of any custom clearance requirements or restrictions of the destination countries and EcoG will not be responsible for non- delivery caused by non-compliance or restrictions in delivery countries.

Unless otherwise specified, the following delivery charges will apply:

For MAINLAND CHINA order* : Delivery charge will be HK$90 per order
For SOUTH EAST ASIA order : Delivery charge will be HK$130 per order
For AUSTRALIA/NEW ZEALAND order : Delivery charge will be HK$130 pre order
For OTHER COUNTRIES order   : Delivery charge will be HK$300 per order
* Please notes: Regulations by China Customs    

      1. There is limitation for parcel delivery to Mainland China.  Click here to view the details.

      2. An ID copy may need for Customs Clearance in China. 

 

We’ve summarized our delivery options and costs in the table below for your reference.

Delivery Option

Cost
(HK$)

Approximate

Delivery Time

(Business Days)

Notes

Collect from store

FREE

-

 

Local Courier Service

HK$25

2-3

Package weight is below 2kgs.

Local Courier Service

FREE

2-3

Free delivery on orders of HK$500 net price in a single transaction excluding gift boxing and/or package weight is above 2kgs.

Speedpost Service

[China, Macau]

HK$90

3-7

Package weight is below 2kgs.

Speedpost Service

[South East Asia]

HK$130

3-7

Package weight is below 2kgs.

Speedpost Service

[Australia/New Zealand]

HK$130

5-7

Package weight is below 2kgs.

Speedpost Service

[Other Countries]

HK$300

5-7

Package weight is below 2kgs.

Heavy/ Bulky Goods/ Special Order

To be quoted

To be quoted

Package weight is over 2kgs.  We are unable to quote a delivery charge online for your order over 2kgs, therefore your order will be referred to our Customer Service Department to advise of the delivery charge before the order is completed

 

Please note:

All delivery timescales are subject to availability;

Delivery charges for all exported items are based on calculated volumetric weight and delivery destination and will be quoted by our Customer Service   Department prior to your order being charged;

The above delivery information is provided for reference only and subject to change.

 

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