Privacy & security policy

EcoG Limited must fully comply with the obligations and requirements of the Personal Data Ordinance. Our staffs shall respect the confidentially of and endeavor to keep safe any and all personal data collected, stored, transmitted and used for or on behalf of EcoG Limited.



This policy statement provides information on the obligations and policies of EcoG Limited under the Personal Data (Privacy) Ordinance - Chapter 486 of the Laws of HKSAR (the “Oridinance”).

Throughout this policy statement, the meaning of the term “personal data” is as defined in the Ordinance.


Types of Personal Data Collected


For the purpose of carrying on and facilitating the Company’s business, include sales, daily operation, provision, enforcement of data subject’s obligation arising from any transaction between EcoG Limited and the customer, registering existing and future customers to EcoG Privilege Card programme, related products and services and online products and services, the customer may be requested to provide personal data, such as, but not limited to, the following, without which it may be possible to satisfy the customer’s request:


  1. Name;
  2. Contact details including correspondence address, contact telephone number, email and fax number;
  3. Payment details including credit card information;
  4. Information for the verification of identify including identification type and identification number.


In some instance, the customer may also be requested to provide certain data that may be used to further improve our products and service, better tailor the type of information presented to the customer, conduct analysis, and provide anonymous reporting for internal and external clients. In most cases, although the customer’s provision of this type of data is optional, where the requested service is a personalized service, or provision of a product is dependant on the customer’s providing all requested data, refusal or failure to provide the requested data may prevent us from providing the service to the customer. This type of data includes, but not limited to:


  1. Age;
  2. Gender;
  3. Salary range and employment details;
  4. Education level;
  5. Leisure activities;
  6. Other related products and services subscribed to;
  7. Family and household demographics;
  8. The browser type and version;
  9. Operating system; and
  10. The IP address and/or domain name.

In support of the products and services offered by EcoG Limited, information may be automatically collected relating to those products and services so we may perform accurate reporting and administration on matters, such as, but not limited to, the customer’s purchase and the customer’s EcoG Privilege Card membership.


Disclosure of Personal Data


All personal data held by EcoG Limited will be kept confidential and protected, but we may disclosure your personal information to the following parties:

  1. Any affiliates of, or companies controlled by, EcoG Limited;
  2. Any person or company who is acting for or on behalf of EcoG Limited, or jointly with EcoG Limited, in respect of the purpose or a directly related purpose for which the data was provided; and
  3. Any financial institutions, charge and credit card issuing companies, credit information or reference bureau, or collection agencies necessary to establish and support the payment of any products and services being requested.

EcoG Limited does not sell, rent, or transfer your personal information to others apart from those parties mentioned above.




Cookies are small pieces of information that are stored by your browser on your computer hard drive. They contain no recognizable Personal Information.


We use them to identify the visitor, who travel around our site and to provide site usage information, which will further help us improve and develop the site and service we offer.


We advise you not to use cookies if your computer is shared by other people. You can accept all cookies, reject all cookies, or modify your browser to alert You of any new cookies. Cookies also protect the integrity of registered passwords and limit access to shop at EcoG.com.


Security of our website is of up most importance to us. Our site uses software to provide high level Secure Sockets Layer (SSL) encryption technology. Although we use high security measures to protect your information against loss, misuse and alteration, as it the case with all computer networks linked to the internet, we cannot make absolute guarantees over the security of the information you provide over the internet and as such we cannot be held responsible for it.


All online transaction processing is provided by PayDollar using the highest commercially available encryption technology – Extended Validation (EV) SSL Certificate encryption. All confidential information is automatically encrypted before it is transmitted, to protect the data from being read and interpreted.


Access and update of Information


Under and in accordance with the laws of Hong Kong, you have the right to check whether we hold any of your personal data and, if so, you may also request access, update, correct or request a copy of your personal data held by us by e-mailing to cs@ecog.com. We make take reasonable steps to verify your identify before granting access or permitted corrections to your personal data.


We shall make every endeavor to comply with and respond to the request within 60 days (after receiving the request). A reasonable fee for the processing of any Personal Data access request may be charged to cover our administrative costs.


If you do not wish to receive marketing information from us with respect to goods and/or services not related to or in connection with the Services, or for us to disclose, transfer or use your Personal Data for the purposes as set out in this paragraph, please write to our Customer Services Department at the address below quoting your name, address, account number(s) and other reference number(s).


Changes to our Security and Privacy Policy


Any changes we may make to our Privacy Policy and Security in the future will be posted on this page. EcoG Limited reserves the sole right to change these policies without notice.




Questions, comments and requests regarding this Privacy and Security are welcomed and should be addressed to Customer Services Department, quoting “Privacy and Security Enquiry”, at Customer Services, EcoG Limited, 28/F Tai Yip Building, 141 Thomson Road, Wanchai, Hong Kong or by emailing us on cs@ecog.com


These Policy were last updated on 16th November 2009

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